Hello!
Your security comes first, so in this section you can familiarize yourself with our policies:
To protect personal data;
General conditions of sale
And the product exchange policy.
If you have any further questions, don't hesitate to write to us.
Personal data protection policy
This normative document for the protection of personal data indicates the manner in which the "By Jackline" brand, registered in the register of non-profit legal entities at the Registration Agency under the name "Project Happiness" LTD and EIC number: 204 945 058, with headquarters and management address in the city of Pernik, 37 Kardjali Street, phone number 0895860770, email: byjackline@gmail.com, collects, uses, maintains and provides information collected by users (each a "User") of " Page' at www.by-jackine.com. This normative document for the protection of personal data is applicable to the Internet Page and its products and services provided by the company "Project Happiness" LTD.
What information do we collect?
Personally Identifiable Information
When you place an order on our Website, you may be asked to enter your name, email address or phone number in connection with the services or resources we offer on our Website. Providing your personal information is optional. You can also visit our page anonymously. We will only collect personally identifiable information from Users if you voluntarily provide it to us by completing our contact form.
Non-Personally Identifiable Information
We may collect non-personally identifiable information from Users whenever they operate on our Site. Non-personal identification information may include browser name, computer type and technical information about the tools through which Users connect to our Site. These can be the operating system, used internet providers and other similar information.
What do we use your information for?
Any information we collect from you may be used in one of the following ways:
– To process your inquiry for the purpose of inquiring about information or a service provided by us
– To personalize your experience with us
(Your information helps us better respond to your individual needs)
- To improve our customer service
(Your information helps us respond more effectively to our customers' inquiries and needs.)
How do we protect your information?
We have security measures in place to keep your personal information secure when you place an order or when you enter, submit or access your personal information.
Your personal information is not stored on our servers and electronic devices.
Sending information over the Internet is not a completely secure method of communication, and therefore we cannot guarantee the security of data that is sent to us electronically. Sending such data is entirely at your own risk.
Terms and conditions
Privacy and security
Our privacy and security terms are designed to help you shop with peace of mind and security. Use, storage and protection of your personal information:
Our priority is that you feel comfortable on our platform. Therefore, all payments through it are protected, and your personal data is not shared with third parties. We notify users after their purchase is successfully completed and maintain constant communication with each and every customer because your trust is priceless. The privacy of each user is of the utmost importance to our business.
Wholesale inquiries
Contact us through the platform, on our email/phone as well as through our social media channels for detailed information on how 'By Jackline' works with wholesale.
Payment methods
- Credit / debit cards
- Offline payments
Product Shipping and Returns and Refunds Policy
Delivery:
Delivery usually takes 24-72 hours from order acceptance.
For shipments outside Bulgaria, shipping costs and delivery times may vary.
For shipments to countries outside the European Union, all import customs fees are paid by the recipient.
Return and exchange:
All returns must be made no later than 14 working days from the date of receipt of the products by emailing byjackline@gmail.com.
We will provide you with a return address.
The cost of returning the product is borne by the customer. Once we have received the goods, we will confirm by email.
How long does it usually take to get a refund for the items I return?
Immediately after the returned shipment arrives at us and is checked, within 14 days a notification is issued about the amount and an inquiry about the payment method you have chosen for the relevant order. As a result, the amount will be refunded to you.
Is it possible to directly exchange a returned or already received item?
Unfortunately, a direct exchange is not possible for a returned or received item. Immediately after your returned item arrives back at us and is inspected, a credit note is issued based on the payment method you specified. After that, you will be refunded in full. You can simply order the item again.
What should I do if the item is damaged in transit?
If an item delivered by us is for any reason not in good condition, of course you can return the item to us at our expense by attaching the return document to the package and affixing the return label to it. Immediately after the item arrives back to us and is inspected, a credit note is issued based on the payment method you have specified. If you decide, you can order the item again.
